Q. Do you have a minimum charge for your service?

A. Yes. Our minimum charge is $275. This covers 1 hour of Basic service for parties of 60 or less.

Q. Your basic service states 1 hour of service. Do we have the option for longer periods of time?

A. Yes. We accommodate longer events. We state 1 hour on our Basic service package because that is our minimum and this is to be used as a guideline only. When filling out a request for bid, just let us know how long you would like us to serve.

Q. Our reception starts at 6:00 but we don't need the espresso bar until 7:00. Can you set up at 5:00 before our guests arrive?

A. Yes. We can set up as early as you'd like, however, there will be an additional charge of $60 an hour per barista scheduled for your event. Included in our rate is set-up one hour before our start time. Once our delivery vehicle leaves our plant and gets to your event, the barista is on the clock and we have to pay them for the additional time that they are waiting. The same applies to teardown. If our barista is done serving at 9:00 but can't teardown until 10:00, we have to pay for that additional hour by charging you an additional $60 per barista.

Q. Do you have any special electrical requirements?

A. No. 110V power or 20 amps is fine as long as there are no other small appliances plugged into the same circuit. We can use a 25-foot extension cord when needed. If an extension cord is needed, we can tape the cords down in paths of traffic with duct tape. Ideally, the closer we can set up to an electrical receptacle, the better.

Q. How large of an area do you need for service?

A. A 10 foot by 10 foot area is ideal and enables us to store ice chests and other supplies.

Q. Do I have the option of having glassware at my event?

A. Yes. Our normal basic service rate includes 8 ounce white paper cups. If you have glassware that you would like to supply, we would be happy to accommodate your needs and serve our drinks in them.

Q. Can I come see your set-up at an event?

A. Unfortunately, we cannot have you attend another client’s event to preview our espresso bar set-up, but we would be happy to schedule a private viewing for you at our office location.

Q. We are having our event in a large banquet hall and are not sure where is the best place for you to set-up. Can you come out and give us your opinion?

A. Absolutely. We will meet you or a designated person at the location and go over such things as electrical needs, flow of traffic etc. There is no additional charge for us to do the site preview.

Q. Do you require a deposit and is it refundable if I have to cancel?

A. Yes. We require a 50% deposit to reserve the date and time with the balance due the date of the event. Cancellation of our service must be made prior to 10 days before the event for a full refund. If a cancellation occurs 10 days or sooner to the event, the deposit becomes non-refundable and shall serve as a cancellation charge.